BoxFox only focuses on new merchandise (not previously purchased and returned by a customer). With that in mind, many of the items on BoxFox have been on retail shelves and may show signs of wear/handling from customers.
For lots that are not classified as Perfect, you'll find additional information from the seller in the Other Information about Product Condition field.
Buying footwear? Here are some more specific guidelines to reference before you buy footwear on BoxFox.